Stanley Hotel Collection C.

Part of the Stanley Hotel History the elevator often acts as the vault, contaiing the countless memories of what took place as it passes through each floor like a page in within a chilling novel.  

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your photograph, we offer the following return policy:

• Eligibility for Return: Returns are accepted within 30 days of receipt of the photograph. The item must be in its original condition, unused, and undamaged.

• Return Process: To initiate a return, please contact us via email or phone with your order details. We will provide instructions on how to return the item.

• Refunds: Once the returned photograph is received and inspected, we will issue a full refund to the original payment method. Shipping fees are non-refundable.

• Damaged or Defective Items: If your photograph arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund at no extra cost to you.

• Return Shipping: Customers are responsible for return shipping costs unless the item is damaged or defective upon arrival. We recommend using a trackable shipping service to return the item.

• Exclusions: Custom or personalized orders are non-returnable.

For any further questions or to initiate a return, please reach out to our customer service team. We're here to help!

We strive to ensure that your artwork arrives safely and promptly. Please review our shipping policy for more details:

• Processing Time: All orders are typically processed and shipped within 3-5 business days from the date of purchase. Custom or special-order items may take longer to process.

• Shipping Methods: We offer a variety of shipping options, including standard and expedited services. Shipping is typically handled via trusted carriers such as USPS, UPS, or FedEx.

• Shipping Costs: Shipping fees are calculated at checkout based on the size of the photograph, shipping destination, and selected shipping method. We offer free standard shipping on orders over a certain amount (if applicable).

• Packaging: All photographs are carefully packaged to ensure they arrive in excellent condition. Depending on the size and type of the photo, we may use rigid mailers, tubes, or protective packaging materials.

• International Shipping: We offer international shipping to select countries. International customers are responsible for any customs duties, taxes, or fees that may apply upon arrival.

• Tracking Information: Once your order has shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.

• Address Accuracy: Please ensure that the shipping address provided is correct. We are not responsible for lost or delayed shipments due to incorrect address information.

• Damaged or Lost Shipments: If your artwork arrives damaged or is lost in transit, please contact us immediately. We will assist in resolving the issue, including providing a replacement or refund if necessary, based on the carrier’s insurance policy and investigation.

For any questions regarding shipping or if you need assistance with your order, please don’t hesitate to contact our customer service team. We’re happy to assist!