Shipping & Returns
POLICY
Original art or mixed media art is shipped within 1-3 days of ordering.
Our shipping and handling pricing varies depending on the size of the piece that your purchase. If we are able to deliver it locally we do not charge you for the shipping as long as it is within a 20 mile distance. Every mile after 20 miles is charged at a rate of $4.99 per mile. We can also ship worldwide and any orders that exceed $1999.00 qualify for free shipping. Please note that all duties, taxes and customs fees may apply in certain countries.
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All art pieces are printed on demand, therefore, please allow up to the standard 1-3 business days for printing, packaging, and processing for shipping. if for any reason a particular substrate that is requested or stock is not in inventory, we will notify you of any anticipated time delay and offer options in the event you decide to substitute. If you need something delivered urgently for an event or any other reason, please reach out and touch base with us first at Lettyprodesign@gmail.com before finalizing your order. This way we can be sure to separate this order and designate it for express order processing.. Orders are usually shipped on business days Monday - Friday. We are not responsible for refunding the cost of shipping due to 3rd party shipping vendor l service delays or your request to expedite the shippment to reduce the timeline resulting in an additional cost form the shipping supplier.
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International Shipping
We do ship internationally to certain locations but it is limited as some regions have various restrictions on our shipments. Ex. Size of the piece, Value for Insurance, Signature Services,, etc. Because we ship world-wide we utilize a variety of shipping carriers including but not limited to; UPS, USPS, DHL, FedEx, YunExpress, WishPost, RoyalMail, Australia Post, and Yanwen, an many others.
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All orders are shipped with tracking service and require a signature for delivery completion. Keep in mind shipping cost vary significantly depending upon the destination requested. Please allow for 10-25 business days for some international shipments to be delivered. International orders may be also subject to additional taxes and duties fees. Please be aware that these fees are not included in the prices listed on the website, nor are we responsible for covering the. In the event your location utilizes VAT process we will acquire the estimate for the duties and taxes and communicate the to the buyer prior to production. as these fees are required to be collected prior to shipping the finished piece.
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If for any reason you enter the incorrect address during check out, or are informed of an address change, please notify us immediately at LettyProDesign@gmail.com to enable us to intercept any process and avoid delays.
LettyPro Exchange & Return Policy
1. Our refund policy lasts 14 business days after the
receipt of the artwork. After this period, we will
unfortunately not longer be able to accept the
returned item for exchange or to provide a refund.
2. Printable artwork, sold in the form of a digital file
download are non-refundable or exchangeable due
the origin and specifics of the product type. That
being said, if there is any issue with the file itself.
(ex. does not open, or distorted, or incorrect file) it can
be replaced with another digital file of the
same artwork unless mutually agreed upon from
the client LettyProGraphics.
3. In order to be eligible for a return, the purchased
artwork must be in the same condition as it was
upon receipt, and must be enclosed in all original
packaging.
4. if the returned piece is in fact damaged, you will
not be eligible for a refund, unless the damage
occurred during the delivery process, on the way to
the buyer. In this instance, there will be claim
with the shippi vendor to provide reimbursement
to LettyProGraphics if LettyProGraphics providing
a refund to the client in leu of receiving
reimbursement from the 3rd party shipping
vendor.
5. If the artwork was damaged during the shipping
process, you will be eligible for a refund of the
total cost of the piece in addition to the returned
shipping costs.
6. Non-returnable items: some specified printable art
that is provided in the form of a downloadable link.
7. To complete your return, we require a receipt or
proof of purchase from the original client who
placed the order.
8. Once the returned piece has been thoroughly
inspected and then processed for refund will send an
email notification to confirm that we have
received the piece. At this time we will
communicate the outcome of the inspection
whether or not a refund will be processed the piece
was rejected and the reason why.
9.. If a refund is approved, the refunded amount of
the piece will be refunded in the most convenient
method possible, that is agreed upon and within
the specified time-line threshold.
10.. The ONLY reason artwork. is replaced or refunded,
is if it was damaged during shipping from
LettyProGraphics to the purchasing client.
However, if the client wishes to change the
artwork to another one, and agrees to pay the
shipping costs and returns a purchased items in a
condition that was received,, the exchange
possible upon the mutual agreement between
LettyProGraphics. and the client. If the buyer wants to
replace the
artwork with a more expensive piece, the buyer
must pay the difference in cost.
11. The original client (buyer) is responsible for
covering the shipping costs when returning
your item. Shipping costs are non-refundable,
except in cases, when the artwork was damaged
during the delivery process, on the way to the
client (buyer) If you receive a refund, the cost of
the return shipping may be deducted from your
refund.
12. Depending on where you live, the time it may
ake for your exchanged product to reach the
desired destination can vary.
13. As you will be returning a valuable item, you
should always consider using trackable shipping
services and purchasing shipping insurance. We
do not guarantee the timeline of when we will
receive the returned item nor the condition for
which it arrives in.