We want you to be completely satisfied with your purchase. If for any reason you are not happy with your photograph, we offer the following return policy:
Eligibility for Return: Returns are accepted within 30 days of receipt of the photograph. The item must be in its original condition, unused, and undamaged.
Return Process: To initiate a return, please contact us via email or phone with your order details. We will provide instructions on how to return the item.
Refunds: Once the returned photograph is received and inspected, we will issue a full refund to the original payment method. Shipping fees are non-refundable.
Damaged or Defective Items: If your photograph arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund at no extra cost to you.
Return Shipping: Customers are responsible for return shipping costs unless the item is damaged or defective upon arrival. We recommend using a trackable shipping service to return the item.
Exclusions: Custom or personalized orders are non-returnable.
For any further questions or to initiate a return, please reach out to our customer service team. We're here to help!